Contact Us

1.800.844.8231

info@chinadirectllc.com

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CONTACT US

439 Calvert Dr

Gallatin, TN 37066

info@chinadirectllc.com

Toll Free: 1.800.844.8231

Hours of Operation

Monday - Friday: 8AM-5PM CDT

ABOUT US

MISSION STATEMENT 

Our mission is to provide high quality floral products to you, our valued customer, that will appeal to your customers and aid in the growth of your business. We value your time and the work you put into your business which is why we strive to deliver quality products at an affordable price.

ABOUT US

China Direct is an established wholesale company providing the latest hand crafted creations for the floral and gift industry. Located near Nashville, Tennessee, our 25 year old business takes pride in our supreme quality, competitive prices, responsive customer service, and attractive shipping options.

WHOLESALE CUSTOMERS ONLY

As an established wholesale-only company, China Direct requires each customer to provide us with a resale certificate when purchasing any of our products. These resale certificates are a state taxing authority requirement.

 

PRICING

We always do our best to offer the most affordable, competitive prices. Due to the ever changing costs of goods and shipping, please be advised that prices and case quantities are subject to change without notice.

 

MEASUREMENTS

All measurements listed on this site are approximate - length (L) x width (W) x depth (D) and/or height (H) or liner sizes. Because all of our items are handmade, sizing, color, and weaves may vary from product image. Some items do not include a liner, while some items feature liners as noted in the product descriptions. For products including liners, your invoice will reflect W/L (hard liner), or W/SL (sewn-in liner).

 

PAYMENT TERMS

We accept payment via Visa, MasterCard, Discover, and Net 30 (Net 30 for approved accounts only).

 

For card customers, your card will be billed when your order has shipped. Shipping and handling will be added to your card charge at time of shipment. The total cost, shipping and handling, will be reflected on your invoice.

 

Please contact us for a credit application if you wish to apply for Net 30 terms. We require a minimum of three trade references and one bank reference to apply. Please allow additional time for processing. Finance charges will be assessed on accounts that are past

due, as per our credit application terms.

 

SHIPPING

All shipments are FOB Gallatin, TN. China Direct will ship all orders via the best, most economical way. Smaller orders are shipped via FedEx Ground, while larger orders are shipped via one of our preferred LTL carriers. Please notify us if you are in a location where you are unable to receive shipments via tractor & trailer (LTL).

 

All orders less than $50 will be assessed a $12.50 small order charge, plus applicable shipping and handling.

Orders received by 3pm CST will be shipped same day (Excludes Holidays and weekends).

 

DAMAGES / RETURNS

Damages must be reported to the office of China Direct within 7 days of receipt of merchandise. 

 

All requests for returns must be made within 7 days of receipt of goods. Restocking charges of 20% of order total plus shipping charges may apply.

 

CLOSEOUTS

Closeouts, when available, are sold as-is and cannot be returned or refunded.