ABOUT US...

We're far from the every-day, ho-hum, run of the mill kind of bunch. We're just a tad on the nutty side but we still have a lot of class & style. We're located just northeast of Nashville, TN (Music City, USA) Hm..guess that makes us rednecks with famous neighbors! China Direct, LLC has been proudly serving the floral/gift industry for the past 21 years with super quality, great prices, above-and-beyond customer service and speedy shipping turn-around. Give us a call and talk to one of our friendly, real live basket cases…look forward to hearing from you soon!!

THE STUFF WE GOTTA TELL YOU ABOUT….

Measurements…all measurements are approximate inside measurements - length (L) x width (W) x depth (D) or liner sizes are denoted. All items are handmade which may result in differences in sizing, color or weave patterns.

Pricing..additional discounts are available for volume, case lot purchases. Please contact us or your sales rep for more information. Prices and case quantities are subject to change without notice.

Payment Terms…Visa/Mastercard, COD, Cashier's Check or Net 30. Net 30 terms only to approved accounts. To apply for Net 30 terms our credit application must be completed and signed. Please allow 3-4 weeks for processing. Finance charges will be assessed on accounts that are past due as per the terms on our invoices and credit application.

Shipping…all shipments are FOB our warehouse, Gallatin, TN. We continuously rate-shop our carriers to provide you with the best, most economical shipping costs possible. Normally, orders are shipped within 24-48 hours upon receipt of the order. Please allow extra time during peak and holiday seasons.

THE FINE PRINT…..

Resale Certificates….all customers must provide China Direct, LLC with resale certificates to be exempt from sales tax. We are a wholesale only company and resale certificates are a state taxing authority requirement. China Direct, LLC must be notified within 7 days of receipt of merchandise of any shortages, damages or return requests.

China Direct, LLC must be notified within 7 days of receipt of merchandise of any shortages, damages or return requests.

Shorts…some of us look better in them than others!! REALLY, report ANY shortage to the delivering carrier, in writing BEFORE signing for your shipment then notify our office of the shortage. If the shortage is concealed please notify our office within 7 days of receipt of merchandise.

Damages….if your package(s) arrive and look like 3 elephants had dance classes on them, PLEASE write on the delivery bill that your package(s) are damaged then notify our office of the damages immediately. If the damage is concealed you must notify our office within 7 days of receipt.

Returns…not our favorite subject…but occasionally these things do happen. Please notify our office within 7 days to request a return authorization.

PLEASE, PLEASE, PLEASE….

Inspect ALL your product immediately and report any problems to our office within 7 days of receipt of merchandise. China Direct, LLC will not accept credits for damages, shortages or returns not reported within 7 days of receipt of merchandise. Restocking charges of 20% and applicable freight charges will be charged to returns where China Direct, LLC is not at fault.